AUSTRALIA

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Enquiry Overview

Does this enquiry relate to a smell of gas or a damaged gas pipe?

YesNo

What does your enquiry relate to?

Is this enquiry in regards to a

What is the topic of your enquiry?

Add or Change a Connection

Main Summary

Smell of Gas / Broken Gas Line

If you think this is urgent or an emergency situation
please call us on 13 13 52

Interpreter Service (13 14 50) or TTY Service (13 36 77)

Is this in relation to a smell of gas within a house or building?

YesNo

You can not report a gas leak inside a House / Building using this form

If you are safely able to:

Turn off the gas meter - See Instructions
Open all windows
Eliminate all gas ignition sources

Do NOT turn any electrical devices On or Off

Please call us immediately on

13 13 52

If you can smell gas please use the Smell of Gas form to notify ATCO

Open Gas Leak Reporting Form

Altering your Natural Gas Connection

What type of alteration?

Altering your Meter / Service Position

For details on relocating your gas meter, gas service or if you need to temporarily disconnect or re-connect your gas service please visit the Meter Alteration area of our website or complete the Alteration Request Form.

Alteration Request Form

Disconnecting your Gas Meter

Please review the important information related to disconnecting your gas service at Disconnection and Removal of Gas Meters.

Disconnection & Removal Form

Upgrading your Gas Meter

For upgrades to your Gas Meter or Service, you must first contact your Gas Retailer:

AGL (https://www.agl.com.au/)
Alinta Energy (https://www.alintaenergy.com.au/)
Kleenheat (https://www.kleenheat.com.au/)
Origin (https://www.originenergy.com.au/)
Simply Energy (https://www.simplyenergy.com.au/)

Altering a Pre-Laid Service (PLS)

** For CCF Contractors Only **

For information on relocating a PLS or temporarily disconnecting / reconnecting a PLS service please review the information at Pre-Laid Service Alterations or complete the PLS Alteration Request Form

PLS Alteration Request Form

I would still like to lodge an alteration enquiry

Connecting to Natural Gas

What action would you like to take?

Connect to Natural Gas

Whether you’re in an established home or building, or in the process of building, it’s easier than ever to get connected. The ATCO website has a number of articles that explain the process of connecting to the WA gas network:

Expected Completion Date

When should my gas connection be completed?

A connection to a New Premise will be completed within 15 business days of the job being received or being taken "off-hold".

A connection for an Established Property will be completed within 5 business days of the job being received or being taken "off-hold".

I would still like to lodge a connection enquiry

ATCO Notification Number

Summary - Completion Date

Request Priority Connection

ATCO Notification Number

Reason for Priority Connection Request

Other Reason

Desired Connection Date

Summary - Priority Connection

Update a Connection Job to 'Off-Hold'

Confirm the required actions needed for ATCO to recommence work on an existing job have been completed. Multiple addresses can be updated to Off-Hold using this form.

Update Connection Jobs to Off-Hold

Converting to Natural Gas

Existing fuel you are transitioning from?

Type of use

ResidentialCommercial

SubType

Description of current energy use

eg. Currently using LPG to run cookers in a commercial fish and chip store

Summary - Converting to Gas

ATCO Works

ATCO Works & Reinstatements

When will the works be completed?

If we’re currently undertaking replacement works in your area, you may notice works being carried out outside your property, then see further works a week or two later. This is normal, as the work is undertaken in stages and usually will take around 2-6 weeks in total.

Once the final stage of works is complete, reinstatements will be carried out within 10 business days.

I would still like to lodge an enquiry related ATCO works

ATCO Notification Number (if known)

I am unhappy with ATCOs works

If you are unhappy with ATCOs works or reinstatement following gas works please complete the following Complaint Form

Complaint Form

Open Trench Booking

Open Trench Booking Action

I wish to make an Open Trench Booking

The Open Trench Booking Form is suitable for private and/or small developments containing under 16 units. Please contact ATCO’s Land Development Team (land.development@atco.com) regarding larger sub-divisions.

For more details on booking an Open Trench please visit the Open Trench Request page on our website.

Open Trench Booking Form

I wish to reschedule an existing Open Trench Booking

The newly proposed Open Trench Booking date must be at least 10 business days from the date of the reschedule request.

If you have an urgent booking request please contact ATCO on 13 13 56. There is no guarantee ATCO will be able to process a booking within 10 business days of the reschedule request.

For more details on booking an Open Trench please visit the Open Trench Request page on our website.

I wish to enquiry about an existing Open Trench Booking

Additional information on booking an Open Trench can be found via our website on the Open Trench Request page. If your query is specific to your

ATCO Notification Number

I would still like to lodge an Open Trench enquiry

Renewable Energy

Did you know ATCO is taking significant steps around the world in the transition to renewable energy?

To read more on the many projects we are involved in please visit the Australian Renewables section of our website.

I am seeking more information on

SubType

Summary

Power

SubType

Structures

SubType

Training

SubType

Damage to ATCO Property

Thank you for taking the time to notify us!

Please enter the address of the damaged asset (or as close to it as possible) using the address fields below.

Type of Asset

Invoice Enquiry Details

Invoice Enquiry

Please complete the rest of this form if you have any of the following invoice queries:

Setting up a payment plan
Why have I received this invoice?
I need more information on this invoice' charges

How do I pay my invoice?

You can pay your invoice using the methods below. Alternatively please contact our Accounts Receivable team on (08) 6163 5000.

Pay via Credit Card
Visit PayWay (https://www.payway.com.au)
Enter Biller Code: 249698
Click on 'Make Payment' and enter your details
Visa and Mastercard accepted

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Pay via Bpay
Contact your bank or financial institution to arrange payment
Biller Code: 152264
Reference: 3300003955

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Pay via EFT
Account Name: ATCO Gas Australia Pty Ltd
Bank: Westpac Banking Corporation
BSB: 036-000
Account Number: 614963
Reference: 330000395

Your remittance should be directed to: accountsreceivable.aga@atco.com

When will I receive my invoice?

Please allow up to 8 weeks for your invoice to be issued, however if you require an invoice urgently please contact our Accounts Receivable team directly by email accountsreceivable.aga@atco.com or phone (08) 6163 5000.

I wish to dispute an invoice

Should you wish to dispute an issued invoice please complete the following form.

Complaint Form

I want to investigate Financial Hardship Support

We all may experience financial hardship at some time. Whatever the cause, you are not alone and we are here to help. Let us know your situation using the fields below.

Invoice requires reissuing to a different party

If you believe an invoice has been incorrectly issued to you, please enter the details of the alternative party together with your reasoning.

Alternative Invoice Owner Details

Business Name

First Name	Last Name
Email	Phone

Summary - Alt Invoice Owner

I would still like to lodge an enquiry

Related Invoice Number

Final Invoice Number

ATCO Gas Training

Training Enquiry Type

Vendor Information

Vendor Type

Your Contact Details

Business Name

First Name	Last Name
Email	Phone

Address Details Related to this Enquiry

This enquiry does not relate to a specific address

Street	Suburb
Unit / Apartment	Postcode
State	Country

Enquiry Description

Comments

Attachment / Photo (Optional)

Privacy
ATCO Gas Australia collects this information for the purpose of providing our services to you. We may provide the information to our related entities and to third parties including local government, government authorities and other service providers. For more information on how ATCO Gas Australia collects, uses, holds and discloses your personal information, see our privacy policy at https://www.atco.com/en-au/privacy.html.

After clicking the Submit Enquiry button please do not close the window until the submission confirmation appears.

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Final Subject

Final Sub Type

Final Summary

Final ATCO Ref Number

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