WA NATURAL GAS NETWORK

Report a Smell of Gas

If you think this is urgent or an emergency situation, please call us on 13 13 52
Speech Icon Interpreter Service (13 14 50) or TTY Service (13 36 77)
Location of the odour
Alert Icon
 

You can not report a gas leak inside a House / Building using this form


If you are safely able to:

Turn off the gas meter - See Instructions
Open all windows
Eliminate all gas ignition sources

Do NOT turn any electrical devices On or Off

Please call us immediately on

13 13 52



Alert Icon
 

You can not report a gas leak using this form if you can see or hear escaping gas


Please call us immediately on

13 13 52





Finding your Gas Meter Number
Gas Meter Number

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Please contact ATCO immediately regarding the smell of gas


13 13 52

Smell of Gas Location
Western Australia Map

West Australian Natural Gas Network

ATCO manages the West Australian natural gas network. If your report relates to an address outside of Western Australia, please contact your state's gas distribution company.

 



Alternatively, you can manually add/edit the address

eg. The corner of streets..., The name of business etc






Describe the Smell


Additional Information / Comments



Your Contact Details

Covid
Should an ATCO technician need to enter your property boundary to investigate the source of the smell, can you please confirm if you or anyone in your home has returned from overseas in the last 14 days or been in close contact with a confirmed case of Coronavirus (Covid-19)?





Why we request your contact details
Gas leaks can pose a safety risk and are very important to resolve as quickly as possible. Occasionally ATCO may need additional information to help locate the smell you are reporting.

Your contact details will not be shared or used outside this purpose.
ATCO Gas Australia owns, operates and maintains the largest reticulated gas infrastructure in Western Australia. The gas reticulation networks serve Geraldton, Kalgoorlie, Albany, Bunbury, Busselton, Harvey, Pinjarra, Brunswick Junction, Capel and the Perth greater metropolitan area including Mandurah. These combined networks cover close to 14,000 km, connecting over 750,000 consumers to natural gas and LPG. Learn More

Privacy
ATCO Gas Australia collects this information for the purpose of providing our services to you. We may provide the information to our related entities and to third parties including local government, government authorities and other service providers. For more information on how ATCO Gas Australia collects, uses, holds and discloses your personal information, see our privacy policy at www.atco.com/en-au/privacy.html

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