GAS AUSTRALIA

CUSTOMER SERVICE & COMPLAINTS

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What is the difference between a Complaint and an Enquiry?

A Complaint is an expression of dissatisfaction made to or about ATCO related to its products, services, staff or the handling of a complaint.

An Enquiry is a request for information about a product or service provided by ATCO that does not reflect dissatisfaction.

Positive Feedback applies when you are submitting a compliment or approval for ATCO's products, services, or staff members.





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