GAS AUSTRALIA

Feedback & Complaints

Feedback Details

Feedback Type

What is the difference between a Complaint and an Enquiry?

A Complaint is an expression of dissatisfaction made to or about ATCO related to its products, services, staff or the handling of a complaint.

Positive Feedback applies when you are submitting a compliment or approval for ATCO's products, services, or staff members.

An Enquiry is a request for information about a product or service provided by ATCO that does not reflect dissatisfaction.

Type of Complaint

Invoice Number

Where can I find my Invoice Number?

Locating your Invoice Number

You can locate your Invoice Number on the top-right side of the ATCO invoice.
It is a 10 digit number starting with 1800.

Gas Meter Number (if known)

Feedback Details

What outcome would you like?

Does the feedback relate to a physical address?

Yes

Submit an Enquiry

We would love to hear from you!

To submit an enquiry, please click on the button below

Open Enquiry Form

Your Details

First Name	Last Name
Email	Phone

Address Related to Feedback

Street	City / Suburb
State

Related Images & Files (Optional)

Select the number of Files/Images you wish to upload related to your feedback

Attachment 1

Attachment 2

Attachment 3

Attachment 4

Attachment 5

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