What is the difference between a Complaint and an Enquiry?
A Complaint is an expression of dissatisfaction made to or about ATCO related to its products, services, staff or the handling of a complaint.
Positive Feedback applies when you are submitting a compliment or approval for ATCO's products, services, or staff members.
An Enquiry is a request for information about a product or service provided by ATCO that does not reflect dissatisfaction.